Tassajara Zen Mountain Center Cancellation Policy

Reservations

Any cancellation made at least 21 days prior to the scheduled arrival date will incur a $75 cancellation fee per reservation. Cancellations made less than 21 days before the scheduled arrival date will forfeit the entire deposit (50% of total fees).

If you will be unable to check in by 7 pm on the day of your arrival, please notify the Reservations Office. If you have not checked in by noon of the day after your scheduled arrival date, we will consider the reservation cancelled. We will not hold your room beyond that time unless we have heard from you.

Retreat Cancellations

Any cancellation of a retreat made at least 14 days prior to the starting date of the retreat will incur a $50 fee. Cancellations made less than 14 days before the scheduled arrival date will forfeit the total retreat fees.

Stage Cancellations

Any cancellations of a Stage occurring after 24 hours of booking will incur a $50 fee.

Reservation Changes

Any change made to a reservation will incur a $50 fee per reservation. (Note: There is no charge if you are upgrading the reservation.)

Late Arrival

If you cannot check in by 7 pm on the day of your arrival, please notify the Reservations Office. If you have not checked in by noon of the day after your scheduled arrival date, we will consider the reservation cancelled. We will not hold your room beyond that time unless we have heard from you.

Deposits

We cannot hold deposits beyond the current season, and we cannot waive fees if your room is rebooked. You are entitled to a full refund if Tassajara cancels a retreat or access to the facilities. Refunds will be processed within 7-10 business days.

Medical Exceptions

If a personal or family emergency requires you to cancel your reservation at the last minute, a doctor’s explanation will be reviewed to allow the standard 14-day cancellation rate, instead of forfeiting your entire deposit.